Frequently Asked Questions
Since the company formed in 2005 we have had many questions asked of us and so we have complied a list below of some of the most common questions we get asked by our customers and potential customers. However if your particular question is not listed, please contact us by phone on +44 191 489 1810 or email us at email@example.com
We have been operating exclusively as a official HAM-LET distributor since 2005 and have the technical expertise to provide the right product for the right application.
Yes absolutely! We can accept payment in a range of ways including debit/credit card, cheque or bank transfer.
Yes. We can send your order direct to your chosen destination under plain cover with your own delivery note at no extra cost. Please request this option when placing your order.
We ship in standard 3m and 6m lengths of 316SS tubing. However we can offer custom length tubing cut and deburred to your exact length requirements.
We can also supply our PFA/PTFE/Nylon tubing in custom lengths or standard 25m, 50m and 100m coils.
Yes. We have over 40 years experience in this field, converting part numbers is an every day occurrence for us. This ensures that we provide the correct product and the lower cost alternative.
We have been supplying HAM-LET products since 2005 and have worked within the instrumentation industry for over 40 years. You can be assured that our advice is technically sound and customer driven.
No. We believe that if a customer wants 1 fitting or 100 fittings the same high level of service should apply.
Yes. The strength of our organisation is our ability to provide emergency service 24/7. Simply call us on our emergency out of hours tel 07863 266 232.
Yes. We can – we use our experience and knowledge to provide the best solution to your requirements and we can have special items manufactured in our factory. However, we do not make false promises and will quickly confirm if we are able to produce the requested items or if we are unable to offer you a solution.
Yes. We can offer installation services including turnkey packages from system design, manufacture, installation and commissioning.
Yes. We can provide technical drawings in .PDF format as well as AutoCAD, Solid Modelling, Para Solid 3D in the following file types: .x_t, .step, .igs, .dxf, .dwg.
There is no cost for this service and our turnaround times are very fast.
Yes. We have conducted hundreds of training courses in numerous market sectors including the Oil and Gas industry as well as in many Universities across the UK. We offer training courses in small bore tube bending, installation, maintenance, safety and high purity systems.
As standard our fittings are available in 316 Stainless Steel and Brass.
However, we also offer exotic materials including Monel® Alloy 400, Hastelloy® Alloy C-276, Super Duplex 2507 and other materials upon request.
Our valves and fittings are manufactured by HAM-LET. There are production factories in Israel, Canada, Japan, Norway and Holland.
HAM-LET factories are state of the art, high tech facilities using only the latest manufacturing and production equipment available.
We use UPS for our shipments and can offer next day 9am, 10:30am, 12pm and end of day delivery options. We can also ship worldwide but please contact us to quote a lead time.
We will also hand delivery emergency/urgent requirements upon request.
Yes. We have numerous approvals gathered from some of the main bluechip engineering companies in the UK including Sellafield Nuclear, BOC, Air Products, GE, Siemens, Rohm & Haas, Tyco, Intel, Raytheon, Air Liquide, and many more.
We are able to provide a comprehensive range of valves and fittings from high vacuum to 60,000 PSI. To see each products pressure/temp ratings please refer to the relevant product’s datasheet available on our website or simply contact us via phone on +44 191 489 1810 or email firstname.lastname@example.org and we will be more than happy to assist you.
One of the most commonly asked question we hear from potential customers is:-
“Are your tube fittings Interchangeable and intermixable with Swagelok, Hoke Gyrolok, Parker A-lok etc”.
We are so confident that our components are manufactured to the same exacting standards and tolerances that we also provide a limited lifetime warranty to eradicate the misleading claims that components cannot be intermixed.
For additional information, test reports and actual “hands on demonstrations” please contact us to find out more.
As a result of extensive testing and evaluations by HAM-LET and from the many thousands of satisfied customers around the world who have chosen our products for SAFETY, RELIABILITY and PERFORMANCE, HAM-LET hereby warrants all products to be free from defects in material and workmanship.
This warranty shall also extend to the intermixing of components manufactured by several American organisations such as Swagelok, Hoke, Parker and HAM-LET products.
The manufacture shall be liable only if the product is used as specified in the current catalogues and written instructions.
The purchaser’s remedies shall be limited to replacement and installation of any parts that fail through a defect in material or workmanship. Manufacture specifically disavows any other representation, expressed or implied, warranty, or liability relating to the condition or use of the product.
Yes. All our HAM-LET valves and fittings are available as standard in heat code traceable 316 stainless steel with 3.1b material certification. Unlike our competitors we do not charge for this service.
Yes. The threads on the nuts of all HAM-LET fittings are specially silver plated to prevent galling between the nut and the body of the fitting when tightening 1-1/4 turns, making it easier for the installer to ensure leak tight connections.
Yes. Numerous independent stringent tests and evaluations have verified the interchange ability and compatibility of several manufactures of double ferrule tube fittings, including the well known American brands. Below is an example of one of many of our independent tests (this one by TUV in Germany) done to prove interchange ability.